The Law of Consumer Redress in an Evolving Digital Market: Upgrading from Alternative to Online Dispute Resolution por Pablo Cortés

Titulo del libro: The Law of Consumer Redress in an Evolving Digital Market: Upgrading from Alternative to Online Dispute Resolution

Autor: Pablo Cortés

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The Law of Consumer Redress in an Evolving Digital Market: Upgrading from Alternative to Online Dispute Resolution por Pablo Cortés

Pablo Cortés con The Law of Consumer Redress in an Evolving Digital Market: Upgrading from Alternative to Online Dispute Resolution

Reseña del editor This book advances the emergence of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes. Descripción del libro Examining the recent legal changes in consumer dispute resolution methods, this book focuses on alternative dispute resolution methods such as ombudsman and mediation schemes, and also explores other consumer redress procedures including public enforcement, court adjudication and business in-house complaints systems. Ver Descripción del producto